Privacy and data protection are at the forefront of our priorities. With this release, we’ve made significant enhancements on the spectator deletion process.

As usual, spectator deletion can be initiated from

spectator's wallet (My Profile > Delete my account)
TIXNGO back-office (Spectators > Delete)

Enhanced Anonymization popup

To limit back-office activities to assess the impact of spectator account deletion, we introduced in the existing "Remove spectator account" popup a check in order to verify if the spectator has tickets for upcoming events.

New popup

Description

These improvements provides back-office ADMIN with clearer, more concise information, offering greater transparency and control over account deletion.

Overview of spectator ticket ownership

If spectator has no tickets for future events: <number of tickets> ticket(s) owned by the spectator
If spectator has tickets for future events: <number of tickets> tickets owned by the spectator including tickets for upcoming events

Overview of spectator ticket ownership by event

Instead of the previous list of individual tickets (which was cumbersome if a loyal spectator has a more than 10 tickets), we simplified the screen in order to have a summary of spectator's tickets, including event’s tickets counts, where events are sorted by date descending.

<Event name> | <Event start date>: number of <number of tickets> tickets

Minor Changes in Anonymization Rules

Alongside enhancing the user interface for data anonymization, we have also made minor adjustments to the anonymization rules themselves.
These changes are part of our continuous effort to align with the latest data protection regulations and to ensure that user data is handled with the utmost care and security. While these adjustments are minor, they are crucial for maintaining compliance and safeguarding user privacy, while keeping some for analytics.

	Spectator	Assignee (Guest)	TIXNGO
First Name	Yes	Yes	No changes
Last Name	Yes	Yes	No changes
Email	Yes	No	No changes
Nationality	Yes	Yes	Nationality will be kept
Gender	Yes	No	Gender will be kept
Extra 1-4	Yes	Yes	No changes
Passport	Yes	Yes	No changes
Birth Date	Yes	Yes	Birthdate will be altered, in order to keep the year of birth → 01.01.YYYY

Multilingual templates for Spectator deletion emails

In our continued effort to provide flexibility on branding and communications, we introduced multi-lingual templates for the emails during Spectator deletion.
Alongside the two new templates and combined with spectator's preferred language, this update ensures that our users can request and follow their account deletion effectively, in their own language, enhancing the overall user experience.

Description	Key
Email sent to spectator to prompt & confirm the deletion intent If the email address has valid future mobile tickets Confirmation link is valid for 24 hours	email.account.deletion.confirmation.subject
	email.account.deletion.confirmation.body
Email sent to spectator to confirm the finalization of the deletion of his/her account If no valid future mobile tickets are associated with the email address Mobile user clicks on the confirmation link before its expired	email.account.deleted.subject
	email.account.deleted.body

Responsive Layout and Multilingual support for the spectator web confirmation

After introducing the multilingual versions of the account deletion emails, and recognizing the importance of a seamless user experience, we have adapted the layout and the content of our web confirmation page.
This adaptation is not just aesthetic; it’s functional, making these pages more accessible and easier to use. Furthermore, to support our diverse user base, we have extended multilingual support to web confirmation pages as well.

This means that users can receive confirmations in their chosen language, ensuring clarity and improving the overall user interaction with our platform. Please note, that these web-page translations are common to all organizers and cannot be modified.

Deletion confirmed	Link expired

If translation is not available, the default language is English.

If you are not completely satisfied with a particular translation (too informal or audacious wording), please reach out to us to make suggestions.

Supported Languages

For both Email and Web page, we're supporting the following languages : ar, ca, cs, nl, en, fr, de, el, hu, it, no, pl, pt, es, tr.

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