Pre-requisite: create Competition

Aim: manage the matches you have created

Description:

Filters will give you the ability to display all the matches of the selected competition, or to restrict the display based on match dates, status or even topics / sub-topics. You can also set a filter based on the producer contact when used.

If no Competition is selected, then the screen will remain empty.

The following buttons perform actions at match level. It is possible to select several matches in some cases.

Run

Run all

Suspend

Suspend all

Cancel

Close

Close all

Repair configurations

Repair NN gauges

Activate the match so it can follow rules set in Sales Calendar and Activity Profile

Activate all the matches of the competitions so they can follow rules set in Sales Calendar and Activity Profile

Stop (temporarily) the following of the rules of Sales Calendar and Activity profile for the match. Used to perform a few changes while on sale

Stop (temporarily) the following of the rules of Sales Calendar and Activity profile for all the matches. Used to perform a few changes while on sale

Cancel the match (this does not perform any refund).

Only entities in suspended state can go to cancelled state.

Close the match. (figures are locked, and it is no longer possible to perform actions like sales, exchange/cancellation, cancel reservation, duplicata or reprint)

As Season Tickets often contain all the matches, closing one match will usually result in the unability to reprint the season ticket itself.

Close all the matches. (figures are locked, and it is no longer possible to perform actions like sales, exchange/cancellation, cancel reservation, duplicata or reprint)

As Season Tickets often contain all the matches, closing one match will usually result in the unability to reprint the season ticket itself.

Recalculate the gauges of all the numbered area of the selected match.
Useful when having discrepancies (seats that appear as available while already sold for example)

Recalculate the gauges of all the non numbered area of the selected match.

Useful when having discrepancies (seats that appear as available while already sold for example)

Edit multi-performances

Unnumbered areas

Select another rate table

Modify price

Fee

Starting time

Plan

Change logical conf

Planned quotas

Change planned quotas

Export to Excel

Modify elements at match level.

More details below at section Edit Multi-performances

Access the unnumbered area management screen to manage contingents and categories.
There must be at least one unnumbered area in the logical configuration to access this menu.

Change the rate table associated to the selected match to apply another one.

See : Organisation | Catalog | Rates tables

Change the price set in your rate table at match level. This will automatically create a "child" rate table in which you will apply your modifications.

See : Organisation | Catalog | Rates tables

Modify the fees that apply for this match, at match level. (you may need to open the window in full screen)

See : Organisation | Catalog | Charges tables

Change the date, time and status (Final date) of a match.

Access the seatmap related to that particular match.
More details below at section Plan

Allows you to change the logical configuration associated to a match or a set of match.
More details below at section Change logical conf

This functionality is relevant to the case of sales conducted separately from seating, with quotas set independently of the seat map.

This button allows you to adapt the planned quotas on the match selected below, to override those defined earlier in the logical configuration.

This functionality is relevant to the case of sales conducted separately from seating, with quotas set independently of the seat map.

This button allows you to copy again the planned quotas, on the match selected below, from a different logical configuration.

Export the table with all the matches to an excel file

Actions performed there are performed at selected match level (unless explicitely mentionned otherwise).

1) Edit Multi-performances

2) Plan

3) Change logical conf

1) Edit Multi-performances

Selecting one or several matches, this screen gives you the ability to modify elements that were set up during match creation. In the Parameter tab, you can there choose to apply specific Ticket Template or External Description for this/these match/es.

Note :

When you select several matches, elements that can be changed while they actually are different in the current situation appear with the field oranged.

Please also note that some fields can not be changed (or at least not from this screen)

2) Plan

The seatmap screen can be used the same way as for Organisation | Venue | Logical Configurations .

This section explains the specificities of the Sales parameter plan. Please refer to this page : Seat map to get more information on the seatmap management

a) Main menu

Print : give you the ability to print your seatmap as a Complete map, per block, or to print just the selected view. Details and legend can be printed or removed.

External resellers : for the cases of asynchronous resellers, this screen allows you to process export of contingent and sales reintegration directly from this screen instead of having to do it from Organisation | Tools | List of interfaces.

Executions status : related to the field above, provide you with the status of the execution of those interfaces

List blocks : from this screen you can set the filling rank for each blocks of your stadium, in order to set which block is the best. This will impact the automatic allocation of seats, as the ranking value of the block will multiply the seat ranking value (defined with), to get an absolute ranking of the seat in the stadium.

For example, a seat ranked 10 in a block ranked 5 will get an absolute value of 50, and will be selected automatically before a seat ranked 2 in a block ranked 30 (so with an absolute value of 60).

More details on automatic allocation can be found here : How does the optimal selection algorithm work and there New seat allocation configuration

Export configuration : selecting the data you need, you can generate a csv file with the data of your seatmap. This allows you to easily transfer a logical configuration setup to another, as long as it uses the same value areaCode-blockCode-rowNumber-seatNumber set at physcial configuration level.

Import configuration : you can there import the csv file you have exported. Basically a manual copy of logical configuration.

Unlock seats : this screen shows you the seats that are currently locked for any reason (added into a valid cart,...). Should you need to, you can unlock them from here.

Remove map cache : used when the changes you performed in the physical configuration do not appear yet, removing the map cache will reset the information stored from the seatmap and reload it.

b) View

This sets the view filter you apply on your seatmap. The default view is always Category + Contingent, where the center of the seats is colored with Category color and the border are using Contingent color.

But you can choose apply lots of other view filters, among them the Controlled tickets view when your access control system provides feedback into SecuTix.

State markers are to give you visual indications about Sold , Reserved , Complimentary (ticket price = 0) , Frozen or Invalidated .

Row number will add the row numbering on top of the seat number for each seat .

Filtered seat number is for displaying the seat number even when seats are filtered out

Skyboxes to set a specific coloring (overlay) for areas setup as skyboxes. See : Institution | Venue | Seatmap editor

c) Optimal selection tool

You can there change the Optimal selection of seats at match level. Explanations are provided directly in the tooltip. Seats with the warmer color are those with the smallest value (please refer to List blocks above)

Note : the "Shift" button is the one just below Caps Lock

d) Save / Propagate

The Save button will save and apply the changes you have done on this match. If you select Propagate, you will be able to select several matches among the same Competition on which you will apply the changes you just did. This gives you the ability to mass change elements.

Please use the propagate function with caution! Indeed, this function will not just copy the values for the attributes that are being saved but will copy all attributes of the modified seats, including seat category, contingent, frozen, etc. For example, if you modify the seat category of a seat and want to propagate it to another performance/match in which some other attribute, like the contingent, is different, it will take all the values of the modified seat and override all the values of that seat in the selected performances/matches.

e) Filter

The filter screen gives you the ability to apply some filtering. Filters will activate or deactivate the seats on your screen. You will not be able to select any seats that are out your filters.

Note : as usual keyboard shortcuts apply on the seatmap, applying filters and pressing Ctrl + A on your keyboard will select all the seats following your filters rules.

Filters apply from the top left hand corner to the bottom right hand corner. (first the block then the category. so if there are no seats of the selected category in the selected block, there are no seat active).

While on the seatmap, filters will apply as long as you keep them and the little box is ticked. Untick it and filter will no longer apply.

On filter screen, you can add or remove filters from the list using

Statistics field allows you to change the view inside the filter screen in order to have figures related to Free seats or Sold seats for example.

f) Search

With the Search button, you can be automatically directed to the seats of the chosen element. You can search for Area, Block, Row, but also for Contact or File number.

3) Change logical conf

Changing logical configuration is possible only if the seats that are sold in the current logical configuration exists in the targeted new logical configuration. This existence is based on areaCode-blockCode-rowNumber-seatNumber.

So you need to make sure that your sold seats exist in the new configuration. Otherwise SecuTix will display an error message and the change will not occur.

Note that sold seat will keep their sales parameters, and not change categories nor contingent.

You will then be able just to select and add to the right the new configuration you want to apply for the selected match.

Return to logical configuration (sold sealts will not be affected) :

if not ticked, the change of logical configuration will only deal with the seats that are different (so just adding and/or removing the delta) between the 2 configurations.

if ticked, the change of logical configuration will apply the change of seat categories and contingent on all the seats that are not sold/reserved.

With copy of the planned quotas : in the case of post-seating,

if not ticked, planned quotas set in the current/initial logical configuration are kept in the new logical configuration.

if ticked, planned quotas defined in the new logical configuration will be applied

Add matching seat categories of the new logical configuration to all activity profiles : if your new logical configuration is using different seat categories than the initial one, those new seat categories will be added into all your activity profiles so the categories will be authorized on all sales channels.

Next Step: enjoy! But you can also Sell, follow your sales in the Reporting or setup new Product or Offers.

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