B2C ticket transfer : Purchase on behalf after sale - from File details

NEW V1.11 Friends and family feature set is being extended to support transferring tickets after a purchase has been done. Your customers will have the possibility to assign/transfer tickets to their friends and family from their online account.

Force main applicant to be the ticket holder for exactly one ticket per match

Currently in SecuTix, the existing functionality Force first ticket holder to purchaser within the POS parameters can ensure that the 1st ticket per match within an order is assigned to the main applicant. However the 1st ticket per match might not be the ticket that your online customer wants to assign as the main ticket (typically when your Accessibility and Companion tickets are configured in different seat categories).

Hence starting from Allalin V3, we are offering your online users the flexibility to choose what ticket they would like to use as the main ticket through My Tickets page at the end of a sales process.

Stating from BV1, the same flexibility is added to your online checkout process so that you can gather users ticket holder data immediately when orders are created while still ensuring exactly 1 ticket for each match will be assigned as the main applicant's ticket.

Google Analytics improved data layer for products and checkout

You are a strong user of the Google Analytics enhanced e-commerce tracking and you want to gain a deeper understanding of your visitors behavior especially on the products and promotions impressions, clicks and a more detailed view on the checkout process of your visitors. Our Enhanced E-commerce feature has been further extended and is here to provide you with all those details.

New ways to restrict sales of incompatible products

NEW V1.11 You have a list of events/competitions configured in your online catalogue and you would like to control what performances/matches are compatible to be sold together and what are not but you don't know how? Worry no more, our new Sales Restriction screen is designed exactly for this purpose!

One-click Purchase Widget: Unlock your frictionless sales journey anywhere

NEW V1.11 The world of online ticket sales is shifting from a dedicated single channel towards a multi-channel ecosystem. Starting from today, the long-awaited One-click Purchase Widget is finally available to help you further make such transformation! This shiny new widget not only offers your online customers a much simplified and frictionless shopping journey but also helps you expand your online sales ecosystem to your partner websites effortlessly.

Request a bank transfer refund of your credit note online

Improving your refund operations thanks to this new feature that will let your customers ask for refund of their credit note through a bank transfer from their online profile.

Please open a service request on customer portal to ask for the activation of this feature.

Service teams can look at /wiki/spaces/IDOCFR/pages/42215809 for internal process to activate it.

Web Accessibility: Define skip links to ease keyboard navigation for visually-impaired users

Visually-impaired people are relying on the keyboard to browse web pages. To facilitate their browsing steps, skip links are introduced and available for our web shop. Through the point of sales setup, you are able to define precisely which skip links are the most relevant for your situation.

Web Accessibility: Information during seat selection gets clearer with better contrast for all visitors

The seat map now uses text and icons to communicate the selected seats, selectable seats and seat categories to improve usability for visually impaired users. Thanks to more contrasting colors, highlights and icon, the overall seat selection experience gains in clarity for all your visitors.

Improvements

The Ticket Shop now uses text and icons ( /) to communicate the availability of the tickets to improve usability for visually impaired users.
On the B2B distribution portal, the ticket holder fields Place of birth and Region of birth are now available like on the B2C portals (when activated via Organizations > Screen Configuration).
NEW V1.9 When you are selling streaming or digital content through SecuTix, you set a custom variable where you set the tariff that will provide the access to the digital content. You can now set a list of tariffs that will providing access to the contact by displaying the Watch now button in the ticket list. Read more
NEW V1.9 Enhanced security for access to the online account: a new strategy to avoid brute force attack on account password is now automatically applied: after 5 successive failed login attempts for an account, a temporary block of 1 minute will be done, with further escalations every 5 new successive failed login attempts (5 minutes and 30 minutes) - a successful login resets the counter.
NEW V1.11 Mobile ticket owner and assignee of TIXnGO tickets are now displayed on the ticket shop (requires activation of the TIXnGO feedback interface)
NEW V1.11 When purchasing tickets with Friends & Family for an advantage, contacts not eligible or having used the advantage already are now greyed out if the contact is not eligible or has used already the advantage.

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