For our customers in France: a new law entering in force on 1st of January 2023 will forbid the printing of order receipts or card receipts unless the end customers has explicitly required them.

Solution

Summary

Currently, the card receipt is printed systematically during order closure, The order receipt is printed if it has been configured in the documents to send (menu Initialisation > Documents to send in Institution or Organisation context). The order receipt can be reprinted from the file detail as any other document.

A new law entering in force on 1st of January 2023 will forbid the printing of order receipts or card receipts unless the end customers has explicitly required them. In order to comply with this law, the behaviour will be modified as follows:

During order closure, neither the order receipt nor the card receipt will be printed, even if the order receipt has been defined in the documents to send. A warning is displayed in the document shipping section of the cart to remind the operator that the order receipt won't be printed.
The Previous file feature has been extended to allow the printing of the receipts. In other words, if an end customer requires a copy of the receipts, you will just have to click on Previous file and print them.

The Previous file extension is also available for customers outside of France but with a different behaviour. The behaviour of SecuTix is summarised in the table below:

New mode "Print only on request"

Previous behaviour

Order closure

Neither card receipt, nor order receipt is printed

Card receipt is printed

Order receipt is printed if defined in the documents to send

Previous file > Print receipt

Both receipts are printed

Order receipt is printed

Customers outside of France may use the new mode "Print only on request" but don't have to.

Detail

The Previous file > Print receipt option is available on the following screens:

In the sales-reservation and exchange-cancellation screens:

In the seat map screen

In the calendar screen

In the quick sales screens (with and without map, touch cart). Below example illustrates touch cart

On ticket vending machine

The end customer may print the receipts while the tickets are being printed, until the TVM returns to the home page.

On mobile operator

The behaviour is the same as on the ticket vending machine

Getting started

The feature is enabled by default for all organisations located in France created before the delivery of this feature.

Creation of new organisations located in France

If you create new organisations located in France after the 01.01.2023, you have to enable the feature manually (see information below)

Organisations located outside of France

The feature is disabled for all organisations located outside of France. However, you can enable the feature manually (see information below)

The feature may be enabled in the Parameters tab of the Organisation's characteristics screen:

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